Moncho.ai

Privacy Policy

Last Updated: January 8, 2026

At Moncho ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website moncho.ai (the "Site") and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Paddle, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Social Networks (Google Data Usage)

We may provide you with the option to register with our app using your existing social media account details, like your Google account. If you choose to register in this way, we will collect the information described below.

Google Data Usage: Specifically, we use your Google email address to authenticate your account and communicate with you regarding your service. We use your Google profile picture to personalize your dashboard and user experience.

Limited Use Disclosure: Moncho's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We do not use Google user data for serving advertisements, nor do we sell this data to data brokers or other third parties.

2. Legal Basis for Processing Data (GDPR)

If you are from the European Economic Area (EEA), Moncho's legal basis for collecting and using the personal information described above will depend on the Personal Information concerned and the specific context in which we collect it.

We normally collect personal information from you only where:

  • We have your consent to do so (e.g., for marketing communications);
  • We need the personal information to perform a contract with you (e.g., providing our services); or
  • The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Process your payments and refunds.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

No Sale of Google Data

We strictly prohibit the sale of Google user data to third parties. We do not use Google user data for advertising purposes.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Generally, we retain your data as long as your account is active or as needed to provide you services.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights (Global)

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@moncho.ai.

8. California Privacy Rights (CCPA 2026 - Do Not Sell or Share My Personal Information)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA).

Do Not Sell or Share My Info: Although Moncho does not sell personal information in exchange for money, we may share personal information for other benefits that could be defined as a "sale" or "sharing" under California law (e.g., tailored advertising). You have the right to opt-out of such sharing.

To exercise your right to opt-out, please contact us at privacy@moncho.ai with the subject line "CCPA Opt-Out".

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Moncho
policy@moncho.ai